Accessibility Statement · PropertyHub.ca

We're committed to making PropertyHub.ca usable by everyone — including people who navigate the web with a keyboard, screen reader, magnifier, or speech input. This page documents where we stand and how to request help.

Our standard

We design and build PropertyHub.ca to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — the technical standard referenced by the Accessibility for Ontarians with Disabilities Act (AODA) and adopted as the federal baseline for Canadian public-facing websites.

We are also committed to the Accessible Canada Act principles: that everyone, regardless of disability, should have barrier-free interaction with the digital services they rely on.

What's already in place

Keyboard navigation

All interactive elements are reachable with Tab / Shift+Tab. Modals trap focus and return it on close. Map pins, listing cards, filters, and forms all work without a mouse.

Screen-reader support

Semantic HTML, ARIA labels on icon-only buttons, live regions for dynamic content (search results, lead-form status), and skip-link to main content.

Alt text on photos

Listing photos carry descriptive alt text generated from the listing address and unit type. Decorative imagery is marked aria-hidden.

Color contrast

Body text meets WCAG AA contrast against the page background. Brand accents (navy + teal) are reserved for non-text decoration or paired with sufficient-contrast text.

Pinch zoom

Mobile viewport tags allow pinch-to-zoom up to 5×. We do not block user zoom anywhere on the site.

Resizable text

All text uses relative units so browser font-size adjustments scale the layout cleanly without horizontal scroll.

Reduced motion

Map transitions, modal animations, and hover micro-interactions respect prefers-reduced-motion.

Forms with clear errors

Form fields are labelled, errors describe the problem in plain language, and the field with the error receives keyboard focus.

Keyboard shortcuts

Common navigation keys that work site-wide:

Tab — move to the next interactive element.
Shift+Tab — move to the previous interactive element.
Enter / Space — activate the focused button or link.
Esc — close any open modal, photo gallery, or filter panel.
/ — focus the search bar (where present).

Known limitations

We work to improve the site continuously. Areas we are actively addressing:

Map polygon labels: screen readers announce neighbourhood polygon names, but the relative geographic context (north / south of a major road) is not yet spoken. We are adding richer ARIA descriptions in 2026.
Photo galleries: the keyboard navigation works, but a screen-reader-friendly "image 3 of 24" announcement is being added to the gallery overlay.
Listing-card sub-actions: the "Save," "Share," and "Notes" mini-actions inside a listing card use icon-only buttons. They have ARIA labels but the touch target could be larger for users with motor-skill differences.
Some third-party widgets: embedded Mapbox controls and Google Analytics overlays follow their vendor's accessibility maturity, which can lag our own. We choose vendors with strong accessibility roadmaps and re-evaluate annually.

Testing approach

Every page change is tested with:

Keyboard-only navigation across the full path of the change;
VoiceOver (macOS, iOS) and NVDA (Windows) screen readers on the critical user flows (search, listing detail, lead form, VOW consent);
Automated checks via Lighthouse and axe-core in CI;
Contrast validation in the design system before any token change ships.

For listing photos sourced from the TRREB MLS® feed, we generate descriptive alt text programmatically because the feed itself does not include alt text. If you encounter a photo where the alt text is unhelpful, please let us know — we will improve the generation rule for that listing type.

Requesting an alternate format or help

If anything on PropertyHub.ca is hard or impossible for you to use, we want to know — and we will:

Send you the information you were looking for in an accessible format (plain-text email, large-print PDF, accessible Word doc, or read aloud over the phone);
Fix the underlying issue on the site, usually within 30 days, and let you know when it's done;
Connect you directly with Scott Miralami if you'd prefer to handle a search, viewing, or transaction by phone or in person.

Email [email protected] with the subject line Accessibility request. We acknowledge within one business day.

Feedback channel

Per AODA section 11, we maintain an open feedback channel for accessibility concerns. You can use any of the following:

Email: [email protected] (subject: Accessibility feedback)
Contact form: propertyhub.ca/contact (choose "Bug report / site feedback")
Postal mail: Central Home Realty Inc., Brokerage, Toronto, Ontario

All feedback is acknowledged within one business day and resolved (or scheduled, with a target date) within 30 days.

Standards & references

Central Home Realty Inc., Brokerage · Toronto, Ontario.